Resort

FAQs

FAQs

Resort at Mountain Shadows

What are the check-in and check-out times?

Guaranteed check-in is 4 p.m. Check-out is noon.

What is the resort fee and what is included?

The resort fee is $30 nightly, plus tax. It includes:

  • valet parking with bottled water
  • unlimited high-speed internet
  • daily turndown service with bottled water
  • in-room coffee and tea
  • newspaper (upon request)
  • complimentary golf club rentals with paid green fee, preferred tee times at The Short Course
  • business center services provided by our concierge, including black & white copies
  • access to the putting green, fitness center and pools
  • complimentary transportation to Sanctuary, Camelback Golf Club, and Echo Canyon trailhead at Camelback Mountain with our electric Tesla Model X courtesy car
  • vintage postcards with postage
  • electric vehicle charging stations
  • local and long-distance phone calls

What are the parking options?

Overnight valet or self-service parking is included in the resort fee. Visitor valet parking is $10. Parking is waived for guests joining us at Hearth '61 and The Short Course.

What is the closest airport to Mountain Shadows?

Phoenix Sky Harbor International Airport (PHX) is the closest major airport, 10 miles southwest of the resort.

Phoenix-Mesa Gateway Airport (AZA) is 37 miles southeast of the resort, offering limited air service through low-cost carriers Allegiant and Sprit Airlines.

Scottsdale Airport, which is 9 miles northeast of the resort, services corporate and private jets daily. It does not offer commercial airline commuter service.

How far is Mountain Shadows from Downtown Scottsdale?

The resort is 4 miles from Downtown Scottsdale’s renowned dining, nightlife, shopping and art galleries.

Who is able to access the pool?

The pool is open to overnight resort guests along with those renting cabanas or attending an indoor class at The Citizens Club. Additionally, resort members and residents of Mountain Shadows East and West are also welcome to enjoy the pool.

Can I bring my pet?

Yes, Mountain Shadows is pet friendly. If you are traveling with a pet, please be sure to let us know when you make your reservation. A complimentary pet amenity package is available upon request and includes a pet bed, food and water bowls, bottled water, doggie bags and a pet amenity.


Please Note:

- Pets must be fully trained and kept on a leash or carrier when outside your room.

- Pets are not permitted in the pool area, fitness center, golf course, or inside Rusty's or Hearth '61. Pets are welcome at the patios of Hearth '61 and Rusty's.

- We ask that pets not be left unattended in a guestroom unless needed.

- If you will be leaving your pet in your guestroom, please place the pet door hanger on the door to alert our staff.

- Pets must be registered with the hotel, and a pet policy letter must be filled out.

Does Mountain Shadows allow smoking?

All guestrooms are non-smoking. However, smoking is allowed on guestroom balconies and patios.

Are photo shoots permitted?

Photo shoots may be permitted, but require advanced management approval, fees and signed release forms. This includes shoots that take place inside guestrooms or around the grounds. Please contact us for details.

Is Mountain Shadows ADA accessible?

Yes, Mountain Shadows offers Accessible Guestrooms and a range of ADA amenities.